RasoiKhataRESTAURANT OPERATIONSSetup, printing, backups, payments and troubleshooting—written around the tools in your application.
10 guides
Create and verify your owner account, choose your subscription, and open the app. Add menu categories and prices, configure table labels and invite staff within your plan limits. Check tax and bill settings for your business. Test order entry, a kitchen ticket and a bill with your real printer before service.
Link to this guide ↗Open printer settings in the application. Choose the connection supported by your device and printer: USB, Bluetooth or Wi-Fi. Pair or connect the printer first, select it in the app and run a test print. For network printers, check the printer address and that both devices can reach the same network. Hardware compatibility varies; contact Vishal with the printer model before purchasing equipment.
Link to this guide ↗Settle an order as Pending to release its table without marking the balance collected. Go to Orders → Pending bills when the customer returns, then record Cash, UPI or Card. Check the amount and payment before confirming. Unpaid pending amounts stay separate from paid sales.
Link to this guide ↗Open Settings → QR menu and guest ordering. Publish the menu and configure the guest web address before distributing table QR codes. Guest requests wait for staff acceptance; they do not automatically become restaurant orders. Pause accepting orders or unpublish the menu when needed. Guest ordering requires internet.
Link to this guide ↗The server schedules restaurant backups daily at 2:30 AM IST. Use the app’s backup history, latest-backup verification and health indicators to check successful completion. A schedule is not proof a backup completed. Sync local changes first: cloud backups cannot include changes that have not reached the server.
Link to this guide ↗Restore tools provide a preview and integrity checks, and the server creates a safety backup before applying a restore. Restoration changes restaurant data: review the preview and coordinate with your team first. Ask support for guidance if you are unsure. The website does not initiate restores.
Link to this guide ↗Check internet access and System health on the device where the order was entered. Review pending writes and allow sync to finish. Offline local work is not instantly visible on other devices. Do not clear app data or reinstall while unsynced changes remain; contact support first.
Link to this guide ↗Use the official links on the Download page. Android may ask you to allow APK installation from your browser and confirm an update. Windows updates wait for the till to be idle. Finish important work and confirm sync before maintenance. Check the in-app release notes after updating.
Link to this guide ↗Return to My account and refresh the subscription and payment records. Only server-verified records count as confirmation. Closing checkout is not proof of payment. If money was debited but access is not updated, do not pay again; contact support with the Razorpay payment reference.
Link to this guide ↗Use your main owner account for website registration and billing. Invite staff through the app with their own roles. Basic permits 1 admin, 1 manager and 1 order taker; Enterprise permits 5 admins, 3 managers and 5 order takers. Report visibility also depends on role permissions.
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Support: 7:00 AM–12:00 midnight IST. Never share your password or OTP.